Return & Refund Policy

Every piece is handmade, so small differences in colour, size and expression from product photos are natural and are not considered defects.

If your order arrives damaged or you received the wrong item, message us on WhatsApp or email within 48 hours of delivery with clear photos of the item and packaging.

We will send a free replacement or issue a full refund — your choice. An unboxing video helps us resolve claims fastest.

Unused, in-stock items may be returned within 7 days of delivery in their original packaging. Return shipping is paid by the customer, and the refund is issued once the item reaches us in its original condition.

Personalised, made-to-order and custom pieces cannot be returned unless they arrive damaged or incorrect, because they are made specifically for you. Opened DIY kits cannot be returned for hygiene reasons.

Recorded and online courses: full refund within 7 days of purchase, no questions asked.

Live and offline workshops: full refund or transfer to another batch up to 72 hours before the session. Within 72 hours, we offer a transfer only.

Approved refunds are processed within 5–7 working days to the original payment method, or by UPI for Cash on Delivery orders.